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Kandampully, Jay. The influence of a hotel firm's quality of service and image and its effect on tourism customer loyalty / Jay Kandampully, Thanika Devi Juwaheer, Hsin-Hui (Sunny) Hu. - 2011. // International journal of hospitality and tourism administration. Vol.12 (2011), No. 1
Magnini, Vincent P.. The influence of music on perceptions of brand personality, decor, and service quality: the case of classical music in a fine-dining restaurant / Vincent P. Magnini, Shawn T. Thelen. - 2008. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 16 (2008), No. 3
Browning, Victoria. The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels / Victoria Browning, Kevin Kam Fung So, Beverly Sparks. - 2013. // Journal of travel & tourism marketing OTPIS 2021. Vol. 30 (2013), No. 1-2
Gil, Sergio Moreno. The influence of service recovery and loyalty on perceived service quality: a study of hotel customers in Spain / Sergio Moreno Gil, Simon Hudson, Teresa Aguilar Quintana. - 2006. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 14 (2006), No. 2
Hudson, Simon. The measurement of service quality in the tour operating sector: a methodological comparison / Simon Hudson, Paul Hudson, Graham A. Miller. - 2003. // Journal of travel research. Vol. 42 (2003/04), No. 3
Lee, Sangmook. The moderating role of water park service quality, environment, image, and food quality on perceived value and customer loyalty: a South Korean case study / Sangmook Lee, Naehyun (Paul) Jin, Hyuckgi Lee. - 2014. // Journal of quality assurance in hospitality & tourism. Vol. 15 (2014), No. 1-2
Cevik, Huseyin. The quality of five-star hotel animation services in Turkey with regard to tourists' demographics / Huseyin Cevik, Karem Yildrim Simsek. - 2017. // Tourism : an international interdisciplinary journal. Vol. 65 (2017), No. 3
Narangajavana, Yeamdao. The relationship between the hotel rating system, service quality improvement, and hotel performance changes: a canonical analysis of hotels in Thailand / Yeamdao Narangajavana, Bo Hu. - 2008. // Journal of quality assurance in hospitality & tourism. Vol. 9 (2008), No. 1
Mount, Daniel J.. The relationship of reliability and recovery to satisfaction and return intent at the hotel unit level / Daniel J. Mount, Anna Mattila. - 2009. // Journal of quality assurance in hospitality & tourism. Vol. 10 (2009), No. 4
Tsai, Henry. The relationships between casino quality, image, value and loyalty / Henry Tsai, Jinsoo Lee, Steve Pan. - 2015. // International journal of hospitality and tourism administration. Vol.16 (2015), No. 1-2
The relative impact of service quality on service value, customer satisfaction, and customer loyalty in Korean family restaurant context / Yong-Ki Lee... [et al.]. - 2004. // International journal of hospitality and tourism administration. Vol. 6 (2005), No. 1
Kandampully, Jay. The role of customer satisfaction and image in gaining customer loyalty in the hotel industry / Jay Kandampully, Dwi Suhartanto. - 2003. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 10 (2003), No. 1-2
Sirakaya, Ercan. The role of mood on tourism product evaluations / Ercan Sirakaya, James Petrick, Hwan-Suk Choi. - 2004. // Annals of Tourism Research : a Social Sciences Journal. Vol. 31 (2004), No. 3
Lai, Ivan Ka Wai. The role of service quality, perceived value, and relationship quality in enhancing customer loyalty in the travel agency sector / Ivan Ka Wai Lai. - 2014. // Journal of travel & tourism marketing OTPIS 2021. Vol. 31 (2014), No. 3-4
Salameh, Maya. The role of training in achieving TQM in restaurants / Maya Salameh, Clayton W. Barrows. - 2000. // Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 4
Lai, Ivan Ka Wai. The roles of value, satisfaction, and commitment in the effect of service quality on customer loyalty in Hong Kong-style tea restaurants / Ivan K. W. Lai. - 2015. // The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 1
The use of consumer-generated feedback in the hotel industry: current practices and their effects on quality / Edwin N. Torres ... [et al.]. - 2015. // International journal of hospitality and tourism administration. Vol.16 (2015), No. 3-4
Themequal - adapting the SERVQUAL scale to theme park services: a case of Hong Kong Disneyland / Nelson K. F. Tsang ... [et al.]. - 2012. // Journal of travel & tourism marketing OTPIS 2021. Vol. 29 (2012), No. 5-6
Tourist experience and wetland parks: a case of Zhejiang, China / Wanfei Wang ... [et al.]. - 2012. // Annals of Tourism Research : a Social Sciences Journal. Vol. 39 (2012), No. 4
Shergill, G. S.. Tourists' perceptions towards hotel services in New Zealand / G. S. Shergill, Wenli Sun. - 2004. // International journal of hospitality and tourism administration. Vol. 5 (2004), No. 4
Kuo, Chun-Min. Use of multimedia to enhance service quality in hospitality education / Chun-Min (Mindy) Kuo. - 2013. // Journal of quality assurance in hospitality & tourism. Vol. 14 (2013), No. 1-2
Using a modified grey relation method for improving airline service quality / James J. H. Liou ... [et al.]. - 2011. // Tourism management : research - policies - practice. Vol. 32 (2011), No. 6
Benitez, Juan Manuel. Using fuzzy number for measuring quality of service in the hotel industry / Juan Manuel Benitez, Juan Carlos Martin, Concepcion Roman. - 2007. // Tourism management : research - policies - practice. Vol. 28 (2007), No. 2
Using performance measurements to explore the influence of service quality dimensions on customer's perception of overall value of a nature based tourism offer / Joseph T. Walker ... [et al.]. - 2001. // Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 1-2
Juwaheer, Thanika Devi. Using service quality expectations as a criterion to segment international tourists in the hospitality industry: an outlook of hotels of Mauritius / Thanika Devi Juwaheer. - 2006. // Journal of travel & tourism marketing OTPIS 2021. Vol. 21 (2006), No. 2
Ma, Jintao (Emily). Western and Asian customers' perception towards Chinese restaurants in the United States / Jintao (Emily) Ma, Hailin Qu, David Njite, Su Chen. - 2011. // Journal of quality assurance in hospitality & tourism. Vol. 12 (2011), No. 2
Phelan, Kelly Virginia. What they expect and why we care: students' perspectives on hospitality faculty industry experience / Kelly Virginia Phelan, Cynthia Mejla. - 2015. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 15 (2015), No. 1
Ekinci, Yuksel. Which comparison standard should be used for service quality and customer satisfaction? / Yuksel Ekinci. - 2004. // Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 3-4
Jung, Jishim. Why do Asian students go to Swiss hotel schools? Their motivations, perceptions of service quality, and preferences / Jishim Jung, Seongseop (Sam) Kim, Markus Schuckert. - 2014. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 14 (2014), No. 1
Capiez, Alain. Yield management and performance in the hotel industry / Alain Capiez, Abdoulaye Kaya. - 2004. // Journal of travel & tourism marketing OTPIS 2021. Vol. 16 (2004), No. 4
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"You felt like lingering..." : experiencing "real" service at the winery tasting room ...