Wang, Youcheng
      Measuring personal service quality: an analysis of hotels in the people' s republic of China / Youcheng Wang, Thomas E. Pearson.

KST: 133; KST: 216-2; KST: 1043
* kadrovi i ljudski resursi * kvaliteta u turizmu * Istočna Azija i Pacifik
* znanstveni članak

* human resources * quality in tourism * East Asia and the Pacific
* service quality * customer satisfaction * personal service * service encounter

1. Pearson, Thomas E.


U: International journal of hospitality and tourism administration. Vol. 3 (2002), No. 2. - 3-27.

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