Christou, Evangelos
      Konceptualiziranje mjerenja kvalitete usluge i TQM rezultata za hotele: HOSTQUAL model = Conceptualising the measurement of service quality and TQM performance for hotels: the HOSTQUAL model / Evangelous Christou, Marianna Sigala.

UDK: 904:711.434/435:338.48

KST: 216-2; KST: 2415; KST: 2221
* društveni troškovi * klasifikacija, kategorizacija, standardizacija * hotelijerstvo
* znanstveni članak
* kvaliteta usluge

* social costs * classification, categorization, standardization * hotel industry
* hospitality service system * total quality management * quality performance * total hospitality service quality rating * HOSTQUAL * service quality

1. Sigala, Marianna


U: Acta turistica OTPIS 2021. Vol. 14 (2002), No. 2. - ISSN 0353-4316. - 140-169.

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