A study of revisit intentions, customer satisfaction, corporate image, emotions and service quality in the hot spring industry / Hung-Che Wu ... [et al.].

KST: 4221-4; KST: 4221-5; KST: 216-2; KST: 81-4; KST: 1043
* preferencije, vjernost * zadovoljstvo * kvaliteta u turizmu * zdravstveni turizam * Sjeveroistočna Azija
* znanstveni članak
* service quality dimensions * revisit intentions * customer satisfaction * service quality * multidimensional and hierarchical model * hot spring industry

* preferences, loyalty * satisfaction * quality in tourism * health tourism * North-East Asia

1. Wu, Hung-Che
2. Ai, Chi-Han
3. Yang, Lei-Jiao
4. Li, Tao


U: Journal of China tourism research. Vol. 11 (2015), No. 1-2-3-4. - 371-401.

---