Heung, Vincent C.S.
      Effects of tour leader's service quality on agency's reputation and costumers' word-of-mouth / Vincent C.S. Heung.

* znanstveni članak
* service quality * tour leader * travel agency reputation * word-of-mouth publicity

U: Journal of vacation marketing : an international journal. Vol. 14 (2008), No. 4. - 305-315.

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