Ali, Faizan
      Service quality as a determinant of customer satisfaction and resulting behavioural intentions: A SEM approach towards Malaysian resort hotels / Faizan Ali. - 2015.

UDK: 338.488:640.412(595)

KST: 33; KST: 4221-5; KST: 2224; KST: 713; KST: 1044
* turistička ponuda * zadovoljstvo * turistička naselja * ankete * Jugoistočna Azija i Pacifik
* znanstveni članak
* service quality * customer satisfaction * behaviour intentions * resort hotels * SEM * Malaysia

* tourist supply * satisfaction * tourist settlements * surveys * South-East Asia and the Pacific

U: Tourism : an international interdisciplinary journal. Vol. 63 (2015), No. 1. - 37-51.

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