Ahn, Tae-Hong
      Service quality in the airline industry: comparison between traditional and low-cost airlines / Tae-Hong Ahn, Timothy Jeonglyeol Lee.

KST: 2254; KST: 216-2; KST: 4221-5; KST: 4221-4; KST: 1024GB
* zračni promet * kvaliteta u turizmu * zadovoljstvo * preferencije, vjernost * Velika Britanija
* znanstveni članak
* service quality * airline industry * low cost airlines * customer loyalty * UK

* air transportation * quality in tourism * satisfaction * preferences, loyalty * United Kingdom

1. Lee, Timothy Jeonglyeol


U: Tourism analysis : an interdisciplinary journal. Vol. 16 (2011), No. 5. - 535-542.

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