Marković, Suzana
      Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry / Suzana Marković, Sanja Raspor Janković.

KST: 2221; KST: 216-2; KST: 4221-5; KST: 1023HR
* hotelijerstvo * kvaliteta u turizmu * zadovoljstvo * Hrvatska
* znanstveni članak
* service quality * customer satisfaction * SERVQUAL * statistical analysis * hotel industry * Croatia

* hotel industry * quality in tourism * satisfaction * Croatia

1. Raspor Janković, Sanja


U: Tourism and hospitality management OTPIS 2021. Vol. 19 (2013), No. 2. - 149-164.

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