Grobelna, Aleksandra
      Measurement of service quality in the hotel sector: the case of Northern Poland / Alexandra Grobelna, Barbara Marciszewska. - 2013.

KST: 2221; KST: 216-2; KST: 4221-5; KST: 2414; KST: 1025PL
* hotelijerstvo * kvaliteta u turizmu * zadovoljstvo * tehničko-tehnološki aspekti ugostiteljskog poduzeća * Poljska
* znanstveni članak
* hospitality management * service quality * customer satisfaction * innovation

* hotel industry * quality in tourism * satisfaction * technical and technological aspects of catering enterprise * Poland

1. Marcinkowska, Barbara


U: Journal of hospitality marketing & management. Vol. 22 (2013), No. 3-4. - 313-332.

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