Ramsaran-Fowdar, Rooma Roshnee
      Developing a service quality questionnaire for the hotel industry in Mauritius / Rooma Roshnee Ramsaran-Fowdar.

* znanstveni članak
* hotel customers * in-depth interviews * questionnaire * Mauritius * service quality * SERVQUAL * tourist satisfaction

U: Journal of vacation marketing : an international journal. Vol. 13 (2007), No. 1. - 19-27.

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