Hudson, Simon
      The measurement of service quality in the tour operating sector: a methodological comparison / Simon Hudson, Paul Hudson, Graham A. Miller.

KST: 2423-1; KST: 216-2
* tour-operatori - grosisti * kvaliteta u turizmu
* znanstveni članak
* service quality * SERVQUAL * IPA * tour operator

* tour-operators * quality in tourism

1. Hudson, Paul
2. Miller, Graham A.


U: Journal of travel research. Vol. 42 (2003/04), No. 3. - 305-312.

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