Knutson, Bonnie J.
      Identifying the dimensions of the experience construct: development of the model / Bonnie J. Knutson, Jeffrey A. Beck.

KST: 4221-5; KST: 216-2
* zadovoljstvo * kvaliteta u turizmu
* znanstveni članak
* experience * model development * satisfaction * value * axiology * service quality

* satisfaction * quality in tourism

1. Beck, Jeffrey A.


U: Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 3-4. - 23-35.

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