Hyun, Martin Yongho
      Inter-satisfaction between website and automated call distribution (ACD) systems / Martin Yongho Hyun, Hyeon-Cheol Kim, Robert Martin O'Keefe.

KST: 733; KST: 731; KST: 4221-5; KST: 1043
* web stranice * rezervacijski i distribucijski sustavi * zadovoljstvo * Sjeveroistočna Azija
* znanstveni članak
* customer relationship management (CRM) * automated call distribution (ACD) * systems quality * information quality * service quality * inter-satisfaction * brand-switching intentions

* web pages * reservation and distribution systems * satisfaction * North-East Asia

1. Kim, Hyeon-Cheol
2. O'Keefe, Robert Martin


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 31 (2014), No. 7-8. - 1039-1056.

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