Suh, Eunju
      Gap analysis as a diagnostic tool for improving the slot gaming experience / Eunju Suh, Mehmet Erdem.

KST: 229; KST: 2294
* turizam i ostali gospodarski sektori * igračnice
* znanstveni članak
* slot opertions * gap analysis * casino management * service quality

* tourism and other economic sectors * casinos, gambling

1. Erdem, Mehmet


U: Journal of hospitality marketing & management. Vol. 18 (2009), No. 4. - 445-455.

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