Using performance measurements to explore the influence of service quality dimensions on customer's perception of overall value of a nature based tourism offer / Joseph T. Walker ... [et al.].

KST: 216-2; KST: 4221-1
* kvaliteta u turizmu * percepcije
* znanstveni članak

* quality in tourism * perceptions
* service quality * performance measurements * nature based outfitter * value * repurchase * recommend

1. Walker, Joseph T.
2. Backman, Kenneth F.
3. Backman, Sheila J.
4. Morais, Duarte D.


U: Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 1-2. - 49-68.

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