GPTCCC: an instrument for measuring group package tour service / Kuo-Ching Wang ... [et al.].

KST: 81-14-1; KST: 216-2
* paket aranžmani * kvaliteta u turizmu
* znanstveni članak
* service quality * group package tour (GPT) * customer comment card (CCC)

* package tours * quality in tourism

1. Wang, Kuo-Ching
2. Hsieh, An-Tien
3. Chou, Shu-Hui
4. Lin, Yu-Shan


U: Tourism management : research - policies - practice. Vol. 28 (2007), No. 2. - 361-376.

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