Briggs, Senga
      Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector / Senga Briggs, Jean Sutherland, Siobhan Drummond.

KST: 216-2; KST: 2221; KST: 1024GB
* kvaliteta u turizmu * hotelijerstvo * Velika Britanija
* znanstveni članak
* service quality * service delivery * hotel service * customer expectations * standards

* quality in tourism * hotel industry * United Kingdom

1. Sutherland, Jean
2. Drummond, Siobhan


U: Tourism management : research - policies - practice. Vol. 28 (2007), No. 4. - 1006-1019.

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