Tsaur, Sheng-Hshiung
      Promoting service quality in tourist hotels: the role of HRM practices and service behavior / Sheng-Hshiung Tsaur, Yi-Chun Lin.

KST: 216-2; KST: 2221
* kvaliteta u turizmu * hotelijerstvo
* znanstveni članak
* human resource management practices * service behvaior * service quality * tourist hotels

* quality in tourism * hotel industry

1. Lin, Yi-Chun


U: Tourism management : research - policies - practice. Vol. 25 (2004), No. 4. - 471-481.

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