Browning, Victoria
      The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels / Victoria Browning, Kevin Kam Fung So, Beverly Sparks.

KST: 733-1; KST: 216-2; KST: 2221
* blog, društvene mreže, sadržaj koji stvara korisnik (UGC) * kvaliteta u turizmu * hotelijerstvo
* znanstveni članak
* online reviews * e-complaints * travel choice * attributions * word of mouth * service quality * service failure

* blogs, social networks, user generated content (UGC) * quality in tourism * hotel industry

1. So, Kevin Kam Fung
2. Sparks, Beverley


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 30 (2013), No. 1-2. - 3-22.

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