Lai, Ivan Ka Wai
      The roles of value, satisfaction, and commitment in the effect of service quality on customer loyalty in Hong Kong-style tea restaurants / Ivan K. W. Lai.

KST: 524; KST: 216-2; KST: 4221-5; KST: 4221-4; KST: 1043
* posebne atrakcije * kvaliteta u turizmu * zadovoljstvo * preferencije, vjernost * Sjeveroistočna Azija
* znanstveni članak
* service quality * perceived value * satisfaction * commitment * loyalty * restaurants

* specific attractions * quality in tourism * satisfaction * preferences, loyalty * North-East Asia

U: The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 1. - 118-138.

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