Marković, Suzana
      An application of the multivariate statistical analysis to service quality measurement in higher education / Suzana Marković.

Usporedni naslovi:
* Primjena multivarijatne statističke analize u mjerenju kvalitete usluga visokog obrazovanja

UDK: 658.562:378.664.04(083.4)

KST: 132; KST: 216-2; KST: 712
* obrazovne institucije * kvaliteta u turizmu * turistička statistika - teorija i metododološki problemi
* znanstveni članak
* service quality * measurement * SERVQUAL * multivariate statistical analysis * higher education * case study

* educational institutions * quality in tourism * tourism statistics - theory and methodological problems

U: Tourism and hospitality management OTPIS 2021. Vol. 9 (2003), No. 1. - 93-112.

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