López Fernández, M. Concepción ; Serrano Bedia, Ana M.
      Applying SERVQUAL to diagnose hotel sector in a tourist destination / Ma Concepción López Fernández, Ana Ma Serrano Bedia. - 2005.

KST: 216-2; KST: 3322-2
* kvaliteta u turizmu * turistička destinacija - razni aspekti
* znanstveni članak
* service quality * SERVQUAL * hotels * tourist destinations * dimensions of service quality

* quality in tourism * tourism destination - diverse aspects

1. Serrano Bedia, Ana M.


U: Journal of quality assurance in hospitality & tourism. Vol. 6 (2005), No. 1-2. - 9-24.

---