Martinez Caro, Laura
      Developing a multidimensional and hierarchical sevice quality model for the travel agency industry / Laura Martinez Caro, Jose Antonio Martinez Garcia.

KST: 2423-2; KST: 216-2
* turističke agencije - detaljisti * kvaliteta u turizmu
* znanstveni članak
* service quality * travel agency industry * multidimensional and hierarchical structure

* travel agents - retailers * quality in tourism

1. Martinez Garcia, Jose Antonio


U: Tourism management : research - policies - practice. Vol. 29 (2008), No. 4. - 706-720.

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