Laesser, Christian
      Does personal interaction quality really pay? On the influence of personal interaction quality on willingness to pay / Christian Laesser, Mike Peters.

KST: 4221-2; KST: 4221-4; KST: 216-2
* odluke * preferencije * kvaliteta u turizmu
* znanstveni članak
* service quality * willingness to pay * personal interaction quality * loyalty

* decisions * preferences * quality in tourism

1. Peters, Mike


U: Tourism analysis : an interdisciplinary journal. Vol. 10 (2005), No. 2. - 123-135.

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