Grabowski, C.P.
      European Silk Road tourists' and their tour guides' perceptions of product and service quality / C.P. Grabowski, Wang Geng.

KST: 4221-1; KST: 133-1; KST: 216-2
* percepcije * kadrovi - vodiči, tumači * kvaliteta u turizmu
* znanstveni članak

* perceptions * guides, interpreters * quality in tourism
* Silk Road tourism * service quality * tour guides * development barriers * training

1. Geng, Wang


U: Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 4. - 97-106.

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