Wu, Hung-Che
      An empirical study of the effects of service quality, perceived value, corporate image, and customer satisfaction on behavioral intentions in the Taiwan quick service restaurant industry / Hung-Che Wu.

KST: 216-2; KST: 4221-5; KST: 4221-2; KST: 1043
* kvaliteta u turizmu * zadovoljstvo * odluke, izbor, namjere * Sjeveroistočna Azija
* znanstveni članak
* behavioral intentions * customer satisfaction * multilevel and hierarchical model * service quality

* quality in tourism * satisfaction * decisions, choice, intentions * North-East Asia

U: Journal of quality assurance in hospitality & tourism. Vol. 14 (2013), No. 3-4. - 364-390.

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