Han, Xiaoyun
      Customer empowerment in service firms: an example of travel agencies / Xiaoyun Han, Dongmei Li.

KST: 4221-5; KST: 216-2; KST: 2423-2
* zadovoljstvo * kvaliteta u turizmu * turističke agencije - detaljisti
* znanstveni članak
* customer empowerment * control * service quality * satisfaction * travel agency

* satisfaction * quality in tourism * travel agents - retailers

1. Li, Dongmei


U: China tourism research. Vol. 2 (2006), No. 3. - 309-321.

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