Meng, Fang
      Tour operators' service quality and efficacy of satisfaction measurement / Fang Meng, Ercan (Sirakaya) Turk, Volkan Altintas.

KST: 242; KST: 216-2; KST: 4221-5; KST: 1023TR
* turističke agencije i touroperatori * kvaliteta u turizmu * zadovoljstvo * Turska
* znanstveni članak
* tour operation * service quality * customer satisfaction * mood * moderating effect

* travel agencies and touroperators * quality in tourism * satisfaction * Turkey

1. Turk, Ercan (Sirakaya)
2. Altintas, Volkan


U: Tourism analysis : an interdisciplinary journal. Vol. 17 (2012), No. 3. - 325-342.

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