Kandampully, Jay
      The influence of a hotel firm's quality of service and image and its effect on tourism customer loyalty / Jay Kandampully, Thanika Devi Juwaheer, Hsin-Hui (Sunny) Hu. - 2011.

KST: 2221; KST: 216-2; KST: 4222; KST: 4221-3; KST: 1033
* hotelijerstvo * kvaliteta u turizmu * image i marka (brand) * rizici putovanja * Istočna Afrika s otocima
* znanstveni članak
* tourism * hotel * corporate image * service quality * tourism customer loyalty

* hotel industry * quality in tourism * image and brand * travel risks * East Africa and Indian Ocean islands

1. Juwaheer, Thanika Devi
2. Hu, Hsin-Hui


U: International journal of hospitality and tourism administration. Vol.12 (2011), No. 1. - 21-42.

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