Wattanacharoensil, Walanchalee
      Thailand's human resource competencies in airline service quality: voices from the airline industry / Walanchalee Wattanacharoensil, Chanin Yoopetch.

KST: 2254; KST: 133-1; KST: 216-2; KST: 1044
* zračni promet * kadrovi - vodiči, tumači * kvaliteta u turizmu * Jugoistočna Azija i Pacifik
* znanstveni članak
* airline industry * human resources * service quality * competencies

* air transportation * guides, interpreters * quality in tourism * South-East Asia and the Pacific

1. Yoopetch, Chanin


U: Journal of human resources in hospitality and tourism. Vol. 11 (2012), No. 4. - 280-302.

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