Yilmaz, Ibrahim
      Measurement of service quality in the hotel industry / Ibrahim Yilmaz.

KST: 216-2; KST: 2221; KST: 1023TR
* kvaliteta u turizmu * hotelijerstvo * Turska
* znanstveni članak
* service quality * SERVPERF * hotel industry * cappadocia * Turkey

* quality in tourism * hotel industry * Turkey

U: Anatolia : an international journal of tourism and hospitality research. Vol. 20 (2009), No. 2. - 375-386.

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