Chen, Kuan-Yu
      Improving importance-performance analysis: the role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels / Kuan-Yu Chen.

KST: 216-2; KST: 362; KST: 2221; KST: 1043
* kvaliteta u turizmu * marketing u turizmu - instrumenti * hotelijerstvo * Sjeveroistočna Azija
* znanstveni članak
* services quality * zone of tolerance * benchmarking * hot spring hotels

* quality in tourism * marketing in tourism - instruments * hotel industry * North-East Asia

U: Tourism management : research - policies - practice. Vol. 40 (2014). - 260-272.

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