Li, Zhihui
      Measuring customer perceptions of hotel service quality based on a SERVPERF approach / Zhihui Li.

KST: 4221-1; KST: 216-2; KST: 2221
* percepcije * kvaliteta u turizmu * hotelijerstvo
* znanstveni članak
* service quality * hotel industry * reliability analysis * validity analysis * ANOVA

* perceptions * quality in tourism * hotel industry

U: Journal of China tourism research. Vol. 6 (2010), No. 1. - 22-28.

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