Lo, Ada
      The impact of service quality on positive consumption emotions in resort and hotel spa experiences / Ada Lo, Corrine Wu, Henry Tsai. - 2015.

KST: 81-4-1; KST: 216-2; KST: 4221-5; KST: 1043
* toplice * kvaliteta u turizmu * zadovoljstvo * Sjeveroistočna Azija
* znanstveni članak
* service quality * consumption emotion * spa * China

* spas * quality in tourism * satisfaction * North-East Asia

1. Wu, Corrine
2. Tsai, Henry


U: Journal of hospitality marketing & management. Vol. 24 (2015), No. 1-2. - 155-179.

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