Qu, Hailin
      Hotel service quality in Hong Kong: an importance and performance analysis / Hailin Qu, Chau Yung Sit.

KST: 216-2; KST: 4221-5; KST: 2221; KST: 1043
* kvaliteta u turizmu * zadovoljstvo * hotelijerstvo * Istočna Azija i Pacifik
* znanstveni članak
* customer satisfaction * Hong Kong hotel * importance and performance analysis * service quality

* quality in tourism * satisfaction * hotel industry * East Asia and the Pacific

1. Yung Sit, Chau


U: International journal of hospitality and tourism administration. Vol. 8 (2007), No. 3. - 49-72.

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