Gracia, Esther
      Positive emotions: the connection between customer quality evaluation and loyalty / Esther Gracia, Arnold B. Bakker, Rosa M. Grau.

KST: 241; KST: 4221-5; KST: 216-2; KST: 1023ES
* ugostiteljsko poduzeće * zadovoljstvo * preferencije, vjernost * kvaliteta u turizmu * Španjolska
* znanstveni članak
* customer loyalty * positive affective responses * service quality * Spanish hotels and restaurants

* catering enterprise * satisfaction * preferences, loyalty * quality in tourism * Spain

1. Bakker, Arnold B.
2. Grau, Rosa M.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 52 (2011), No. 4. - 458-465.

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