Wang, Miao
      An empirical study of the effect of customer participation on service quality / Miao Wang, Jiaxin Wang, Jinlin Zhao. - 2007.

KST: 216-2; KST: 3223-1-1; KST: 2221; KST: 1043
* kvaliteta u turizmu * ponašanje i iskustvo potrošača * hotelijerstvo * Istočna Azija i Pacifik
* znanstveni članak
* customer participation * service quality * hotel * China

* quality in tourism * consumer behaviour and experience * hotel industry * East Asia and the Pacific

1. Wang, Jiaxin
2. Zhao, Jinlin


U: Journal of quality assurance in hospitality & tourism. Vol. 8 (2007), No. 1. - 49-73.

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