Benitez, Juan Manuel
      Using fuzzy number for measuring quality of service in the hotel industry / Juan Manuel Benitez, Juan Carlos Martin, Concepcion Roman. - 2007.

KST: 216-2; KST: 2221
* kvaliteta u turizmu * hotelijerstvo
* znanstveni članak
* fuzzy numbers * service quality * hotel industry * TOPSIS

* quality in tourism * hotel industry

1. Martin, Juan Carlos
2. Roman, Concepcion


U: Tourism management : research - policies - practice. Vol. 28 (2007), No. 2. - 544-555.

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