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Keller, Peter. A review of the 47th AIEST Congress Quality and quality management in tourism: towards a synthesis of the Congress / Oeter Keller, Klaus Weiermair. - 1997. // Revue de tourisme = The tourist review = Zeitschrift für Fremdenverkehr. Vol. 52 (1997), No. 4
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Abbott, Je'Anna. Asphalt jungle : providing parking-area security through design and common sense / Je'anna Abbott, Gil Fried. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 2
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Siguaw, Juda A.. Best practices in hotel operations / Judy A. Siguaw, Cathy A. Enz. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 6
Best practices in the U.S. lodging industry : overview, methods, and champions / Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, Judy Siguaw. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 4
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Smith, Wayne W.. Book review : Cases in hospitality and tourism management / by Robert O'Halloran, Ken Jarvis, Amy Allen-Chabot. - 2012. // Annals of Tourism Research : a Social Sciences Journal. Vol. 39 (2012), No. 3
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Book review : The business and management of ocean cruises / edited Michael Vogel, Alexis Papathanassis, Ben Wolber. - 2013. // Tourism management : research - policies - practice. Vol. 36 (2013)
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Crisis knowledge in tourism types, flows and governance / Alexandros Paraskevas ... [et al.]. - 2013. // Annals of Tourism Research : a Social Sciences Journal. Vol. 41 (2013)
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Customer relationship management : a driver for change in the structure of the U.S. lodging industry / Gabriele Piccoli...[et al.]. - 2003. // The Cornell Hotel and restaurant administration quarterly. Vol. 44 (2003), No. 4
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Lieberman, Warren H.. Debunking the myths of yield management / Warren H. Lieberman. - 1993. // The Cornell Hotel and restaurant administration quarterly. Vol. 34 (1993), No. 1
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Woods, Robert H.. Diversity programs in chain restaurants / Robert H. Woods, Michael P. Sciarini. - 1995. // The Cornell Hotel and restaurant administration quarterly. Vol. 36 (1995), No. 3
Muller, Christopher C.. Endorsed branding : the next step in restaurant-brand management / Christopher C. Muller. - 1998. // The Cornell Hotel and restaurant administration quarterly. Vol. 39 (1998), No. 3
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Weatherford, Lawrence R.. Forecasting for hotel revenue management : testing aggregation against disaggregation / Lawrence R. Weatherford, Sheryl E. Kimes, Darren A. Scott. - 2001. // The Cornell Hotel and restaurant administration quarterly. Vol. 42 (2001), No. 4
Goughton, Paul D.. From measurement to action : how one club boosted business by listening to its members / Paul D. Boughton, James E. Fisher. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 1
Kimes, Sheryl E.. Function-space revenue management : a case study from Singapore / Sheryl E. Kimes, Kelly A. McGuire. - 2001. // The Cornell Hotel and restaurant administration quarterly. Vol. 42 (2001), No. 6
Bartoluci, Mato. Funkcije menedžmenta u upravljanju kvalitetom u turizmu = Functions of management in controlling the quality of tourism / Mato Bartoluci. - 1997. // Acta turistica OTPIS 2021. Vol. 9 (1997), No. 1
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Huckestein, Dieter. Hilton hotels : a comprehensive approach to delivering value for all stakeholders / Dieter Huckestein, Robert Duboff. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 4
Hotel management and marketing on the Internet : an analysis of sites and features / Jamie Murphy, Edward J. Forrest, C. Edward Wotring,. Robert A. Brymer. - 1996. // The Cornell Hotel and restaurant administration quarterly. Vol. 37 (1996), No. 3
Johnson, Karen. Hotel management contract terms : still in flux / Karen Johnson. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 2
Eyster, James J.. Hotel management contracts in the U.S. : the revolution continues / James J. Eyster. - 1997. // The Cornell Hotel and restaurant administration quarterly. Vol. 38 (1997), No. 3
Eyster, James J.. Hotel management contracts in the U.S. : twelve areas of concern / James J. Eyster. - 1997. // The Cornell Hotel and restaurant administration quarterly. Vol. 38 (1997), No. 3
Avelini-Holjevac, Ivanka. Hotel management-analizom do poslovne odluke / Ivanka Avelini-Holjevac. - 1990. // Turizam : međunarodni znanstveno-stručni časopis. God. 38 (1990), br. 3
De Vita, Glauco. Hotel outsourcing under asset specificity: "The good, the bad and the ugly" / Glauco De Vita, Arafet Tekaya. - 2015. // Tourism management : research - policies - practice. Vol. 47 (2015)
Toh, Rex S.. Hotel room-inventory management : an overbooking model / Rex S. Toh, Frederick Dekay. - 2002. // The Cornell Hotel and restaurant administration quarterly. Vol. 43 (2002), No. 4
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Gardini, Marco A.. Integriertes QUALITÄTSMANAGEMENT in der Hotellerie / Marco A. Gardini. - 1994. // Jahrbuch für Fremdenverkehr OTPIS 2019. Jahrgang 38 (1994)
Pollock, Anna. Inteligentni sustavi destinacijskog menadžmenta: izgradnja 'nervnog sustava turizma' = Intelligent destination management systems: the makings of a nervous system for tourism / Anna Pollock ; [prev. Branka Turkulin]. - 1999. // Turizam : međunarodni znanstveno-stručni časopis. God. 47 (1999), br. 3
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Knowledge management in hospitality and tourism / Dongkoo Yun. - 2004. // Annals of Tourism Research : a Social Sciences Journal. Vol. 31 (2004), No. 4
Shaw, Gareth. Knowledge transfer and management in tourism organisations: an emerging research agenda / Gareth Shaw, Allan Williams. - 2009. // Tourism management : research - policies - practice. Vol. 30 (2009), No. 3
Keller, Peter. Le 47e congrŐs de l'AIEST en rétrospective Qualité et gestion de la qualité dans le domaine du tourisme: essai de synthŐse / Peter Keller, Klaus Weiermair. - 1997. // Revue de tourisme = The tourist review = Zeitschrift für Fremdenverkehr. Vol. 52 (1997), No. 4
Cichy, Ronald F.. Leadership qualities of financial executives : in the U.S. lodging industry / Ronald F. Cichy, Raymond S. Schmidgall. - 1996. // The Cornell Hotel and restaurant administration quarterly. Vol. 37 (1996), No. 2
Vlachos, Ilias. Lean thinking in the European hotel industry / Ilias Vlachos, Aleksandra Bogdanovic. - 2013. // Tourism management : research - policies - practice. Vol. 36 (2013)
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Weatherford, Lawrence R.. Length of stay heuristics : do they really make a difference? / Lawrence R. Weatherford. - 1995. // The Cornell Hotel and restaurant administration quarterly. Vol. 36 (1995), No. 6
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Reynolds, Dennis. Managed-services companies : the new scorecard for on-site food service / Dennis Reynolds. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 3
Keller, Peter. Management strategique de la cooperation entre les enterprises et les organisations du tourisme / Peter Keller. - 2000. // Revue de tourisme = The tourist review = Zeitschrift für Fremdenverkehr. Vol. 55 (2000), No. 4
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Jogaratnam, Giri. Matching strategy with performance : how independent restaurateurs' competitive tactics relate to their success / Giri Jogaratnam, Eliza C. Tse, Michael D. Olsen. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 4
Dubé, Laurette. Measuring customer satisfaction for strategic management / Laurette Dubé, Leo M. Renaghan, Jane M. Miller. - 1994. // The Cornell Hotel and restaurant administration quarterly. Vol. 35 (1994), No. 1
Feil, Thomas. Messung der beruflichen Handlungs-kompetenz von Führungskräften in der Tourismusbranche / Thomas Feil, Matthias Richter. - 2005. // Jahrbuch für Fremdenverkehr OTPIS 2019. Jahrgang 47 (2005)
Chareanpunpunsirikul, Suchada. Mintzberg, managers and methodology : some observations from a study of hotel general managers / Suchada Chareanpunsirikul, Roy C. Wood. - 2002. // Tourism management : research - policies - practice. Vol. 23 (2002), No. 5
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Bartoluci, Mato. Modeli poduzetništva u sportu u tranzicijskom procesu hrvatskog turizma = Enterpreneurship models in sport within the transition process of Croatian tourism / Mato Bartoluci. - 1996. // Acta turistica OTPIS 2021. Vol. 8 (1996), No. 2
Sheel, Atul. Monte Carlo simulations and scenario analysis : decision-making tools for hoteliers / Atul Sheel. - 1995. // The Cornell Hotel and restaurant administration quarterly. Vol. 36 (1995), No. 5
Wong, Simon. Motivators to creativity in the hotel industry : perspectives of managers and supervisors / Simon Wong, Loretta Pang. - 2003. // Tourism management : research - policies - practice. Vol. 24 (2003), No. 5
Umbreit, W. Terry. Multi-unit management: managing at a distance / W. Terry Umbreit. - 1989. // The Cornell Hotel and restaurant administration quarterly. Vol. 30 (1989), No. 1
Lefever, Michael M.. Multi-unit management: working your way up to corporate ladder / Michael M. Lefever. - 1989. // The Cornell Hotel and restaurant administration quarterly. Vol. 30 (1989), No. 1
Multiunit restaurant management : a special feature section. - 1995. // The Cornell Hotel and restaurant administration quarterly. Vol. 36 (1995), No. 3
Multiunit restaurant management : a special feature section. - 1996. // The Cornell Hotel and restaurant administration quarterly. Vol. 37 (1996), No. 3
Multiunit restaurant management : a special focus section / ed. by Christopher Muller. - 1997. // The Cornell Hotel and restaurant administration quarterly. Vol. 38 (1997), No. 3
Olsen, Michael D.. New management practice in the international hotel industry / Michael D. Olsen, Jin Lin Zhao. - 1997. // Travel and tourism analyst. (1997), No. 1
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New service bonds and customer value in customer relationship management: the case of museum visitors / Noew Yee-Man Siu ... [et al.]. - 2013. // Tourism management : research - policies - practice. Vol. 36 (2013)
Quain, Bill. No one ever made money by discouraging their customers from spending it! / Bill Quain. - 2003. // The Cornell Hotel and restaurant administration quarterly. Vol. 44 (2003), No. 5-6
Berger, Floernce. No time left for you : time-management strategies for restaurateurs / Florence Berger, Edward A. Merritt. - 1998. // The Cornell Hotel and restaurant administration quarterly. Vol. 39 (1998), No. 5
Tomašević, Amelia. Odnosi s javnošću u luksuznim hotelima - profil i pozicija = Public relations in deluxe hotels - profile and position / Amelia Tomašević. - 2000. // Acta turistica OTPIS 2021. Vol. 12 (2000), No. 2
Kennedy, David J.. On the move : management relocation in the hospitality industry / David J. Kennedy, Mark D. Fulford. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 2
Kimes, Sheryl E.. Perceived fairness of yield management / Sheryl E. Kimes. - 1994. // The Cornell Hotel and restaurant administration quarterly. Vol. 35 (1994), No. 1
Kimes, Sheryl E.. Perceived fairness of yield management / Sheryl E. Kimes. - 2002. // The Cornell Hotel and restaurant administration quarterly. Vol. 43 (2002), No. 1
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Brownell, Judi. Personality and career development : a study of gender differences / Judi Brownell. - 1994. // The Cornell Hotel and restaurant administration quarterly. Vol. 35 (1994), No. 2
Bean, Nelson R.. Planning for catastrophe: the fast track to recovery / Nelson R. Bean. - 1992. // The Cornell Hotel and restaurant administration quarterly. Vol. 33 (1992), No. 2
Ackerman, A. Marc. Privatization of public-assembly-facility management / A. Marc Ackerman. - 1994. // The Cornell Hotel and restaurant administration quarterly. Vol. 35 (1994), No. 2
Formica, Sandro. Professional-development needs in Italy : hoteliers identify the management skills that require improvement / Sandro Formica, Ken McCleary. - 2000. // The Cornell Hotel and restaurant administration quarterly. Vol. 41 (2000), No. 2
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Dorendorf-Gietl, Ulla. Qualitätsmanagement für Urlaub auf dem Bauernhof in Bayern / Ulla Dorendorf-Gietl, Andrea Möller. - 2005. // Jahrbuch für Fremdenverkehr OTPIS 2019. Jahrgang 47 (2005)
Durocher, Joe. Recovery marketing : what to do after a natural disaster? / Joe Durocher. - 1994. // The Cornell Hotel and restaurant administration quarterly. Vol. 35 (1994), No. 2
Kimes, Sheryl E.. Restaurant revenue management : implementation at Chevys Arrowhead / Sheryl E. Kimes. - 2004. // The Cornell Hotel and restaurant administration quarterly. Vol. 45 (2004), No. 1
Quain, William J.. Revenue enhancement, Part 3 : picking low-hanging fruit - a simple approach to yield management / William J. Quain, Michael Sansbury, Dennis Quinn. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 2
Enz, Cathy A.. Revisiting the best of the best: innovations in hotel practice / Cathy A. Enz, Judy A. Siguaw. - 2003. // The Cornell Hotel and restaurant administration quarterly. Vol. 44 (2003), No. 5-6
Gilbert, Bob. Richfield's management : focusing on the top line / Bob Gilbert. - 1993. // The Cornell Hotel and restaurant administration quarterly. Vol. 34 (1993), No. 2
Kennedy, Vincent. Risk management in the Irish tourism industry: the contribution of a portfolio investment approach / Vincent Kennedy. - 1998. // Tourism management : research - policies - practice. Vol. 19 (1998), No. 2
Steene, Anders. Risk management within tourism and travel : suggestions for research programs / Anders Steene. - 1999. // Turizam : međunarodni znanstveno-stručni časopis. God. 47 (1999), br. 1
Keller, Peter. Rückblick auf den 47. AIEST-Kongress Qualität und Qualitätsmanagement im Tourismus: Versuch einer Kongresssynthese / Oeter Keller, Klaus Weiermair. - 1997. // Revue de tourisme = The tourist review = Zeitschrift für Fremdenverkehr. Vol. 52 (1997), No. 4
Rainsford, Peter. Selecting and monitoring hotel-management companies / Peter Rainsford. - 1994. // The Cornell Hotel and restaurant administration quarterly. Vol. 35 (1994), No. 2
Walsh, Kate. Service-delivery strategies : three approaches to consulting for hospitality / Kate Walsh. - 2002. // The Cornell Hotel and restaurant administration quarterly. Vol. 43 (2002), No. 6
Shido-sei : leadership in Japan's commercial food-service industry / Ronald F. Cichy ... [et al.]. - 1993. // The Cornell Hotel and restaurant administration quarterly. Vol. 34 (1993), No. 1
Paraskevas, Alexandros. Signal detection as the first line of defence in tourism crisis management / Alexandros Paraskevas, Levent Altinay. - 2013. // Tourism management : research - policies - practice. Vol. 34 (2013), No. 1
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Blümelhuber, Christian. Sterne, Garantien und Trophäen : oder: Grundzüge eines Qualitätsmanagements im Tourismus im Sinne eines Managements by Signaling / Christian Blümelhuber. - 1996. // Jahrbuch für Fremdenverkehr OTPIS 2019. Jahrgang 39 (1996)
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Čižmar, Sanja. Strateško upravljanje ugostiteljskim poduzećem u Hrvatskoj = Strategic management in the hospitality industry in Croatia / Sanja Čižmar. - 1996. // Turizam : međunarodni znanstveno-stručni časopis. God. 44 (1996), br. 5-6
Brownell, Judi. Strengthening the F & B purchaser-supplier partnership : actions that make a difference / Judi Brownell, Dennis Reynolds. - 2002. // The Cornell Hotel and restaurant administration quarterly. Vol. 43 (2002), No. 6
Kaufman, Tammie J.. Success attributes of B&B operators / Tammie J. Kaufman, Pamela A. Weaver, Julia Poynter. - 1996. // The Cornell Hotel and restaurant administration quarterly. Vol. 37 (1996), No. 4
Grizelj, Filip. Suradnja u upravljanju znanjem u virtualnim uslužnim kompanijama - pristup upravljanju u turističkim destinacijama / Filip Grizelj. - 2003. // Turizam : međunarodni znanstveno-stručni časopis. God. 51 (2003), br. 4
Dubé, Laurette. Surprisingly simple routes to the top : leaders' perspectives on the success of the lodging industry's overall best-practice champions / Laurette Dubé, Leo M. Renaghan. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 6
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The management of small tourism & hospitality firms / Alison Morrison. - 2000. // Annals of Tourism Research : a Social Sciences Journal. Vol. 27 (2000), No. 1
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Shindler, Michael C.. The precedents and the principle : an update on hotel-management agreements and the laws of agency / Michael C. Shindler. - 1998. // The Cornell Hotel and restaurant administration quarterly. Vol. 39 (1998), No. 3
Shindler, Michael C.. The principle of the principal : an examination of hotel-management agreements and the laws of agency / Michael C. Shindler. - 1997. // The Cornell Hotel and restaurant administration quarterly. Vol. 38 (1997), No. 4
Koh, Khoon Y.. The tourism enterpreneurial process: a conceptualization and implications for research and development / Khoon Y. Koh. - 1996. // Revue de tourisme = The tourist review = Zeitschrift für Fremdenverkehr. Vol. 51 (1996), No. 4
Merritt, Edward A.. The value of setting goals / Edward A. Merritt, Florence Berger. - 1998. // The Cornell Hotel and restaurant administration quarterly. Vol. 39 (1998), No. 1
Ribeiro Soriano, Domingo. Total quality management : applying the European model to Spain's urban hotels / Domingo Ribeiro Soriano. - 1999. // The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 1
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'Qualitätsmanagementsysteme in der mitteldtändischen Hotellerie' : eine Untersuchung der Sichtweisen und Erfahrungen ...
The yield-management handbook ...