Alford, Philip
      eCRM in the travel industry / Philip Alford.

KST: 3223-1; KST: 2413; KST: 73
* potrošači * management ugostiteljskog poduzeća * informatika i turizam
* znanstveni članak

* consumers * management of catering enterprise * tourism and informatics

U: Travel and tourism analyst. (2001), No. 1. - 56-76.

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