Heymann, Kenneth
      Quality management: a ten-point model.

KST: 2413; KST: 216-2
* management ugostiteljskog poduzeća * kvaliteta u turizmu
* znanstveni članak

* management of catering enterprise * quality in tourism

U: The Cornell Hotel and restaurant administration quarterly. Vol. 33 (1992), No. 5. - 51-60.

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