Witt, C.A.
      The implementation of total quality management in tourism: some guidelines / C.A. Witt, A.P. Muhlemann.

KST: 2413; KST: 216-2
* management ugostiteljskog poduzeća * kvaliteta u turizmu
* znanstveni članak

* management of catering enterprise * quality in tourism
* service quality * total quality management * services * tourism

1. Muhlemann, A.P.


U: Tourism management : research - policies - practice. Vol. 15 (1994), No. 6. - 416-424.

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