Zhang, Hanqin Qiu. A comparative analysis of the mechanism of policy change in China's travel agency and hotel sectors / Hanqin Qiu Zhang, Qi Yan, Haobin Ye. - 2008. // Journal of China tourism research. Vol. 4 (2008), No. 3-4
Jackson, Leonard A.. A conceptual framework for managing lodging brands: a balanced-scorecard approach / Leonard A. Jackson, Hailin Qu. - 2008. // Journal of quality assurance in hospitality & tourism. Vol. 9 (2008), No. 2
Boroshok, Jon. A hospitality and leisure public relations primer / Jon Boroshok. - 2005. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 12 (2005), No. 1-2
Romero, Isidoro. A multi-level approach to the study of production chains in the tourism sector / Isidoro Romero, Pilar Tejada. - 2011. // Tourism management : research - policies - practice. Vol. 32 (2011), No. 2
Cobanoglu, Cihan. An analysis of skills and competencies of full service hotel technology managers / Cihan Cobanoglu, Pelin Dede, Ali Poorani. - 2006. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 6 (2006), No. 4
Hui, Sabrina. An analysis of the best online rates for hotels in China / Sabrina Hui, Rob Law, Qiang Ye. - 2009. // Journal of hospitality marketing & management. Vol. 18 (2009), No. 8
Wang, Miao. An empirical study of the effect of customer participation on service quality / Miao Wang, Jiaxin Wang, Jinlin Zhao. - 2007. // Journal of quality assurance in hospitality & tourism. Vol. 8 (2007), No. 1
Bender, Betsy. An examination of strategic drivers impacting U.S. multinational lodging corporations / Betsy Bender, Charles Partlow, Martin Roth. - 2008. // International journal of hospitality and tourism administration. Vol. 9 (2008), No. 3
Shanahan, Kevin J.. An exploratory study of desired hotel attributes for American tourists vacationing in China and Ireland / Kevin J. Shanahan, Michael R. Hyman. - 2007. // Journal of vacation marketing : an international journal. Vol. 13 (2007), No. 2
Bender Stringam, Betsy. An investigation of the traveler rating lexicon across hotel segments / Betsy Bender Stringam, John Gerdes. - 2012. // Journal of quality assurance in hospitality & tourism. Vol. 13 (2012), No. 3
Gonzalez Santa Cruz, Francisco. Analysis of job satisfaction in the hotel industry: a study of hotels in Spain / Francisco Gonzalez Santa Cruz, Tomas Lopez-Guzman, Sandra M. Sanchez Canizares. - 2014. // Journal of human resources in hospitality and tourism. Vol. 13 (2014), No. 1
Bender Stringam, Betsy. Assessing the importance and relationships of ratings on user-generated traveler reviews / Betsy Bender Stringam, John Gerdes, Dawn M. Vanleeuwen. - 2010. // Journal of quality assurance in hospitality & tourism. Vol. 11 (2010), No. 2
Law, Robert. Benchmarking and quantitative evaluation of the functionality performance of hotel websites: a study of the Hong Kong special administrative region of China / Robert Law, Catherine Cheung. - 2005. // China tourism research. Vol. 1 (2005), No. 1
Hume, Lydia F.. Bringing hotels to healthcare: a Rx for success / Lydia F. Hume, Fred J. DeMicco. - 2007. // Journal of quality assurance in hospitality & tourism. Vol. 8 (2007), No. 1
Mensah, Ishmael. Commitment to environmental management in hotel in Accra / Ishmael Mensah, Emmanuel J. Blankson. - 2014. // International journal of hospitality and tourism administration. Vol.15 (2014), No. 1-2
Commodization in the U.S lodging industry: industry and customer perspectives / Srikanth Beldona ... [et al.]. - 2015. // The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 3
Roe, Susan J.. Consumer perceptions of resort fees and their impact on hotel selection / Susan J. Roe, Toni Repetti. - 2014. // Journal of hospitality marketing & management. Vol. 23 (2014), No. 5-6
Ivanov, Stanislav. Consumers' attitudes towards the introduction of robots in accommodation establishments / Stanislav Ivanov, Craig Webster, Peyman Seyyedi. - 2018. // Tourism : an international interdisciplinary journal. Vol. 66 (2018), No. 3
Martin Ruiz, David. Creating customer value through service experiences: an empirical study in the hotel industry / David Martin-Ruiz, Carmen Barroso-Castro, Isabel Ma Rosa-Diaz. - 2012. // Tourism and hospitality management OTPIS 2021. Vol. 18 (2012), No. 1
Luo, Yixin (Jim). Current human resource management practices in the New Zealand hotel sector / Yixin (Jim) Luo, Simon Milne. - 2014. // Journal of human resources in hospitality and tourism. Vol. 13 (2014), No. 1
Customer orientation or competitor orientation : which marketing strategy has a higher payoff for hotel brands? / Chekitan Dev ... [et al.]. - 2009. // The Cornell Hotel and restaurant administration quarterly. Vol. 50 (2009), No. 1
Dopson, Lea. Determination of important underlying dimensions of e-commerce competencies in hospitality curricula from the hotel managers' perspective / Lea Dopson. - 2004. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 4 (2004), No. 3
Zhang, Ziqiong. Differences and similarities in perceptions of hotel experience: the role of national cultures / Ziqiong Zhang, Hengyun Li, Rob Law. - 2015. // Journal of travel & tourism marketing OTPIS 2021. Vol. 32 (2015), Supplement 1
Differences in expectations and perceptions between hospitality providers and international customers: the case of Korean and Japanese group tourists in Thai hotels / Seongseop Kim ... [et al.]. - 2014. // International journal of hospitality and tourism administration. Vol.15 (2014), No. 1-2
Strickland, Paul. Do space hotels differ from hotels on Earth? Thy mystery is solved / Paul Strickland. - 2012. // Journal of hospitality marketing & management. Vol. 21 (2012), No. 7-8
Patiar, Anoop. Drivers of hotel departments' performance: evidence from Australia / Anoop Patiar, Lokman Mia. - 2015. // Journal of human resources in hospitality and tourism. Vol. 14 (2015), No. 3
Lee, Seonjeong (Ally). Effective communication strategies for hotel guests' green behavior / Seonjeong (Ally) Lee, Haemoon Oh. - 2014. // The Cornell Hotel and restaurant administration quarterly. Vol. 55 (2014), No. 1
Yu, Ming-Miin. Efficiency and effectiveness of service business: evidence from international tourist hotels in Taiwan / Ming-Miin Yu, Bruce C. Y. Lee. - 2009. // Tourism management : research - policies - practice. Vol. 30 (2009), No. 4
Oliveira, Ricardo. Efficiency and its determinants in Portuguese hotels in the Algarve / Ricardo Oliveira, Maria Isabel Pedro, Rui Cunha Marques. - 2013. // Tourism management : research - policies - practice. Vol. 36 (2013)
Saleh, Ali Salman. Efficiency of the Malaysian hotel industry: a distance function approach / Ali Salman Saleh, A. George Assaf, Hong Son Nghiem. - 2012. // Tourism analysis : an interdisciplinary journal. Vol. 17 (2012), No. 6
Hon, Alice H.Y.. Employee creativity and motivation in the Chinese context: the moderating role of organizational culture / Alice H.Y. Hon, Alicia S.M. Leung. - 2011. // The Cornell Hotel and restaurant administration quarterly. Vol. 52 (2011), No. 2
Law, Rob. Employees' perceptions of performance appraisal: the case of an upscale hotel in Hong Kong / Rob Law, Phoebe Tam. - 2008. // Journal of human resources in hospitality and tourism. Vol. 7 (2008), No. 1
Environmental management : a study of Vietnamese hotels / Yen Le... [et al.]. - 2006. // Annals of Tourism Research : a Social Sciences Journal. Vol. 33 (2006), No. 2
Chan, Eric S. W.. Green marketing: hotel customers' perspective / Eric Siu-wa Chan. - 2014. // Journal of travel & tourism marketing OTPIS 2021. Vol. 31 (2014), No. 7-8
Gregory, Susan R.. Group sales and marketing in convention hotels: Internet and Web usage / Susan R. Gregory, Sheryl F. Kline, Deborah Breiter. - 2005. // Journal of travel & tourism marketing OTPIS 2021. Vol. 18 (2005), No. 1
Cheng, Vincent T. P.. Handling negative online customer reviews: the effects of elaboration likelihood model and distributive justice / Vincent T. P. Cheng, Mei Kun Loi. - 2014. // Journal of travel & tourism marketing OTPIS 2021. Vol. 31 (2014), No. 1-2
Hotel characteristics and seasonality in prices: an analysis using Spanish tour operators' brochures / Josep-Maria Espinet ... [et al.]. - 2012. // Tourism economics : the business and finance of tourism and recreation. Vol. 18 (2012), No. 4
Chan, Wilco W.. Hotel indoor air quality enhancement: research agenda / Wilco W. Chan. - 2012. // Journal of China tourism research. Vol. 8 (2012), No. 1-2-3-4
Hu, Bo A.. Hotel labor productivity assessment: a data envelopment analysis / Bo A. Hu, Liping A. Cai. - 2004. // Journal of travel & tourism marketing OTPIS 2021. Vol. 16 (2004), No. 2-3
Chan, Eric S. W.. Hotel selection: when price is not the issue / Eric S. W. Chan, Simon C. K. Wong. - 2006. // Journal of vacation marketing : an international journal. Vol. 12 (2006), No. 2
Wassler, Philipp. Hotel theming in China: a qualitative study of practitioners' views / Philipp Wassler, Xiang (Robert) Li, Kam Hung. - 2015. // Journal of travel & tourism marketing OTPIS 2021. Vol. 32 (2015), No. 5-6
Sanchez Ollero, Jose Luis. How does respect for the environment affect final prices in the hospitality sector? A hedonic pricing approach / Jose Luis Sanchez-Ollero, Alejandro Garcia-Pozo, Andres Marchante-Mera. - 2014. // The Cornell Hotel and restaurant administration quarterly. Vol. 55 (2014), No. 1
Ayoun, Baker. Impact of time orientation on the strategic behavior of Thai and American hotel managers / Baker Ayoun, Patrick Moreo. - 2009. // Journal of hospitality marketing & management. Vol. 18 (2009), No. 7
Williams, Gary. Implementation of a course management system : experiences and students' thoughts / Gary Williams. - 2003. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 3 (2003), No. 2
Peterson, Robin T.. Implementing futurism in independent hotel and motel service planning: an examination / Robin T. Peterson, Andreas W. Stratemeyer. - 2007. // Journal of travel & tourism marketing OTPIS 2021. Vol. 23 (2007), No. 1
Thomas, Rhodri. Innovation in tourism: re-conceptualising and measuring the absorptive capacity of the hotel sector / Rhodri Thomas, Emma Wood. - 2014. // Tourism management : research - policies - practice. Vol. 45 (2014)
Ozturk, Yuksel. Is the Turkish tourism industry ready for a disabled customer's market? The views of hotel and travel agency managers / Yuksel Ozturk, Ali Yayli, Mehmet Yesiltas. - 2008. // Tourism management : research - policies - practice. Vol. 29 (2008), No. 2
Job satisfaction, organizational commitment, and internal service quality: a case study of Las Vegas hotel/casino industry / Billy Bai ... [et al.]. - 2006. // Journal of human resources in hospitality and tourism. Vol. 5 (2006), No. 2
Harris, Peter J.. Key performance indicators in European hotel properties: general managers' choices and company profiles / Peter J. Harris, Marco Mongiello. - 2001. // International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 13 (2001), No. 3
Paez, Paola. Managers' attitudes towards people with disabilities in the hospitality industry / Paola Paez, Susan W. Arendt. - 2014. // International journal of hospitality and tourism administration. Vol.15 (2014), No. 1-2
Gallarza, Martina G.. Managers' perceptions of delivered value in the hospitaliy industry / Martina G. Gallarza, Francisco Arteaga, Irene Gil-Saura. - 2015. // Journal of hospitality marketing & management. Vol. 24 (2015), No. 7-8
Au, Norman. Online complaining behavior in mainland China hotels: the perception of Chinese and non-Chinese customers / Norman Au, Dimitros Buhalis, Rob Law. - 2014. // International journal of hospitality and tourism administration. Vol.15 (2014), No. 3-4
Brown, Eric A.. Perceptions of transformational leadership behaviors and subordinates' performance in hotels / Eric A. Brown, Susan W. Arendt. - 2011. // Journal of human resources in hospitality and tourism. Vol. 10 (2011), No. 1
Mount, Daniel J.. Putting the dollar signs on quality: the cost of experienced problems in the hotel industry / Daniel J. Mount. - 2013. // International journal of hospitality and tourism administration. Vol.14 (2013), No. 1-2
Henley, James A.. Quality and pricing in the hotel industry: the mobil ''star'' and hotel pricing behavior / James A. Henley, Michael J. Cotter, J. Duncan Herrington. - 2004. // International journal of hospitality and tourism administration. Vol. 5 (2004), No. 4
Chen, Chiang-Ming. Revenue and labour demand in the hotel industry: an investigation of endogeneity : research note / Chiang-Ming Chen, Yu-Chen Lin, Yu-Hsun Liao. - 2014. // Tourism economics : the business and finance of tourism and recreation. Vol. 20 (2014), No. 2
Pacheco, Luis. RevPAR determinants of Portuguese hotels: the global and the local factors / Luis Pacheco. - 2016. // Tourism : an international interdisciplinary journal. Vol. 64 (2016), No. 2
Chen, Ming-Hsiang. Risk determinants of China's hotel industry / Ming-Hsiang Chen. - 2013. // Tourism economics : the business and finance of tourism and recreation. Vol. 19 (2013), No. 1
Gonzalez Santa Cruz, Francesco. Satisfaction laboral como factor critico para la calidad : el caso del sector hostelero de la provincia de Cordoba - Espana / Francisco Gonzalez Santa Cruz, Sandra Ma Sanchez Canizarez, Tomas Lopez-Guzman. - 2011. // Estudios y perspectivas en turismo. Vol. 20 (2011), No. 5
Dhar, Rajib Lochan. Service quality and training of employees: the mediating role of organizational commitment / Rajib Lochan Dhar. - 2015. // Tourism management : research - policies - practice. Vol. 46 (2015)
Hon, Alice H.Y.. Shaping environments conductive to creativity: the role of intrinsic motivation / Alice H. Y. Hon. - 2012. // The Cornell Hotel and restaurant administration quarterly. Vol. 53 (2012), No. 1
Tsionas, Efthymios G.. Short-run and long-run performance of international tourism: evidence from Bayesian dynamic models / Efthymios G. Tsionas, A. George Assaf. - 2014. // Tourism management : research - policies - practice. Vol. 42 (2014)
Valtonen, Anu. Sleep in tourism / Anu Valtonen, Soile Veijola. - 2011. // Annals of Tourism Research : a Social Sciences Journal. Vol. 38 (2011), No. 1
Kasim, Azilah. Socio-environmentally responsible hotel business: do tourists to Peneng Island, Malaysia care? / Asilah Kasim. - 2004. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 11 (2004), No. 4
Tsai, Henry. Star-rated hotel productivity in China: a provincial analysis using the DEA cross-efficiency evaluation approach / Henry Tsai. - 2009. // Journal of China tourism research. Vol. 5 (2009), No. 3
Hon, Alice H. Y.. Team creative performance: the roles of empowering leadership, creative-related motivation, and task inderdependence / Alice H. Y. Hon, Wilco W. H. Chan. - 2013. // The Cornell Hotel and restaurant administration quarterly. Vol. 54 (2013), No. 2
The application of the modified balanced scorecard advanced hierarchy process extended to the economy, upscale, and luxury hotels' websites / Young Hoon Kim ... [et al.]. - 2014. // Anatolia : an international journal of tourism and hospitality research. Vol. 25 (2014), No. 1
O'Neill, John W.. The debate regarding profitability: hotel unit and hotel brand revenue and profit relationships / John W. O'Neill, Anna S. Mattila. - 2006. // Journal of travel & tourism marketing OTPIS 2021. Vol. 21 (2006), No. 2
Ainscough, Thomas L.. The effect of brand, agent, and price on consumer evaluation of travel services / Thomas L. Ainscough. - 2005. // Journal of travel & tourism marketing OTPIS 2021. Vol. 19 (2005), No. 1
The effect of information technology steering committees on perceived IT management sophistication in hotels / Chan Cobanoglu ... [et al.]. - 2013. // International journal of hospitality and tourism administration. Vol.14 (2013), No. 1-2
Hon, Alice H. Y.. The effects of group conflict and work stress on employee performance / Alice H. Y. Hon, Wilco W. Chan. - 2013. // The Cornell Hotel and restaurant administration quarterly. Vol. 54 (2013), No. 2
Colakoglu, Ulker. The effects of perceived organisational support on employees' affective outcomes: evidence from the hotel industry / Ulker Colakoglu, Osman Culha, Hakan Atay. - 2010. // Tourism and hospitality management OTPIS 2021. Vol. 16 (2010), No. 2
Molina-Azorin, Jose F.; Tari, Juan Jose; Pereira-Moliner, Jorge; Lopez-Gamero, Maria Dolores; Pertusa-Ortega, Eva M.. The effects of quality and enviromental management on competitive advantage: A mixed methods study in the hotel industry / Jose F. Molina-Azorin ... [et al.]. - 2015. // Tourism management : research - policies - practice. Vol. 50 (2015)
Murphy, Kevin. The impact of discounting room rates on in-house restaurant sales / Kevin Murphy, Kelly Semrad, Elizabeth Yost. - 2013. // International journal of hospitality and tourism administration. Vol.14 (2013), No. 1-2
Cerović, Zdenko. The impact of national culture on the corporate culture in global hotel companies / Zdenko Cerović, Amelia Tomašević. - 2006. // Tourism and hospitality management OTPIS 2021. Vol. 12 (2006), No. 2
Okumus, Fevzi. The impact of Turkey's economic crisis of February 2001 on the tourism industry in Northern Cyprus / Fevzi Okumus, Mehmet Altinay, Huseyin Arasli. - 2005. // Tourism management : research - policies - practice. Vol. 26 (2005), No. 1
Chiang, Chun-Fang. The impacts of employee training on job satisfaction and intention to stay in the hotel industry / Chun-Fang Chiang, Ki-Joon Back, Deborah D. Canter. - 2005. // Journal of human resources in hospitality and tourism. Vol. 4 (2005), No. 2
Henley, James A.. The importance of consumer guide information to management: the mobil ''check'' and hotel pricing behavior / James A. Henley, Michael J. Cotter, J. Duncan Herrington. - 2004. // Tourism analysis : an interdisciplinary journal. Vol. 9 (2004), No. 3
Croes, Robertico. The indexed minimum wage and hotel compensation strategies / Robertico Croes, Dana V. Tesone. - 2007. // Journal of human resources in hospitality and tourism. Vol. 6 (2007), No. 1
Kandampully, Jay. The influence of a hotel firm's quality of service and image and its effect on tourism customer loyalty / Jay Kandampully, Thanika Devi Juwaheer, Hsin-Hui (Sunny) Hu. - 2011. // International journal of hospitality and tourism administration. Vol.12 (2011), No. 1
Valeri, Marco. The integration of a Swedish minority in the hotel business culture: the case of Riva del Sole / Marco Valrei, Silvia Baiocco. - 2012. // Tourism review = Revue de tourisme = Zeitschrift für Fremdenverkehr. Vol. 67 (2012), No. 1
Brien, Anthony. The low level of organizational social capital in hotels - a New Zealand case study / Leslie Clevenger, Neha Singh. - 2013. // Journal of human resources in hospitality and tourism. Vol. 12 (2013), No. 4
Tse, Tony S. M.. The marketing role of the internet in launching a hotel: the case of Hotel ICON / Tony S. M. Tse. - 2013. // Journal of hospitality marketing & management. Vol. 22 (2013), No. 7-8
Borodako, Krzysztof. The potential of local KIBS companies as a determinant of tourism development in Krakow / Krzysztof Borodako, Jadwiga Berbeka, Michal Rudnicki. - 2014. // Tourism economics : the business and finance of tourism and recreation. Vol. 20 (2014), No. 6
Pavia, Nadia. The procurement process in the hotel industry / Nadia Pavia, Sasa Ivanovic. - 2007. // Tourism and hospitality management OTPIS 2021. Vol. 13 (2007), No. 3
Lo, Ada. The relationship between demographic characteristics and socialization outcomes among new employees in Hong Kong Hotels / Ada Lo, Terry Lam. - 2002. // Journal of human resources in hospitality and tourism. Vol. 1 (2002), No. 2
The role of individual differences in promoting front liners to become customer-oriented: a case of the hotel industry in Malaysia / Nor Azila Mohd Noor ... [et al.]. - 2012. // Journal of quality assurance in hospitality & tourism. Vol. 13 (2012), No. 1
Cobanoglu, Cihan. To be secure or not to be: isn't this the question? A critical look at hotel's network security / Cihan Cobanoglu, Frederick J. DeMicco. - 2007. // International journal of hospitality and tourism administration. Vol. 8 (2007), No. 1
Tsai, Henry. Tourism and hotel competitiveness research / Henry Tsai, Haiyan Song, Kevin K. F. Wong. - 2009. // Journal of travel & tourism marketing OTPIS 2021. Vol. 26 (2009), No. 5-6
Au, Norman. Towards an understanding of e-procurement adoption: a case study of six hotels in Hong Kong / Norman Au, Gary Ho C. K., Rob Law. - 2014. // Tourism recreation research. Vol. 39 (2014), No. 1
O'Neill, John W.. Towards the development of a lodging service recovery strategy / John W. O'Neill, Anna S. Mattila. - 2004. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 11 (2004), No. 1
Brien, Anthony. Turnover intention and commitment as part of organizational social capital in the hotel industry / Anthony Brien, Nicholas Thomas, Ananda Sabil Hussein. - 2015. // Journal of human resources in hospitality and tourism. Vol. 14 (2015), No. 4
Tsai, Henry. Understanding male hotel spa-goers in Hong Kong / Henry Tsai, Eunju Suh, Charlotte Fong. - 2012. // Journal of hospitality marketing & management. Vol. 21 (2012), No. 3-4
Okumus, Fevzi. Understanding why women work in five-star hotels in a developing country and their work-related problems / Fevzi Okumus, Mehmet Sariisik, Sandra Naipaul. - 2010. // International journal of hospitality and tourism administration. Vol.11 (2010), No. 1
User-driven innovation in tourism - a review of methodologies / Anne-Mette Hjalager, Sara Nordin. - 2011. // Journal of quality assurance in hospitality & tourism. Vol. 12 (2011), No. 4
Grissemann, Ursula Susanna. Uzročnici inovacijskih aktivnosti u turizmu: empirijsko istraživanje hotelijerstva u Alpama / Ursula Susanna Grissemann, Birgit Pikkemaat, Clara Weger. - 2013. // Turizam : međunarodni znanstveno-stručni časopis. God. 61 (2013), br. 1
Yoo, Myongjee. Value creation: the impact of strategic alliance on customer loyalty / Myonghee Yoo, Billy Bai. - 2007. // Journal of quality assurance in hospitality & tourism. Vol. 8 (2007), No. 2
Styles, David. Water management in the European hospitality sector: best practice, performance benchmarks and improvement potential / David Styles, Harald Schoenberger, Jose Luis Galvez-Martos. - 2015. // Tourism management : research - policies - practice. Vol. 46 (2015)
Costen, Wanda G.. Where are the racial and ethnic minorities in hotel management? Exploring the relationship between race and position in hotels / Wanda M. Costen, Alison G. Cliath, Robert H. Woods. - 2002. // Journal of human resources in hospitality and tourism. Vol. 1 (2002), No. 2
Početak