Bender Stringam, Betsy
      An investigation of the traveler rating lexicon across hotel segments / Betsy Bender Stringam, John Gerdes.

KST: 2221; KST: 733-1; KST: 100
* hotelijerstvo * blog, društvene mreže, sadržaj koji stvara korisnik (UGC) * svijet
* znanstveni članak
* hotel * rating * segmentation * comments * Expedia * words

* hotel industry * blogs, social networks, user generated content (UGC) * world

1. Gerdes, John


U: Journal of quality assurance in hospitality & tourism. Vol. 13 (2012), No. 3. - 187-211.

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