Lloyd, Alison E.. An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong / Alison E. Lloyd, Leslie S.C. Yip, Sherriff T.K. Luk. - 2011. // Tourism management : research - policies - practice. Vol. 32 (2011), No. 3
Jeong, Miyoung. An exploratory study of perceived importance of web site characteristics: the case of the bed and breakfast industry / Miyoung Jeong. - 2004. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 11 (2004), No. 4
Alen González, Eliza. An investigation of the relationship among service quality, customer satisfaction and behavioural intentions in Spanish health spas / Elisa Alen gonzalez, Hose Antonio Fraiz Brea. - 2005. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 13 (2005), No. 2
May Cheng, Soo. Chinese cultural dimensions in perceptions of service quality / Soo May Cheng, Kwan Keung (Steven) Ng, Sut I. Wong Humborstad. - 2010. // Journal of China tourism research. Vol. 6 (2010), No. 3
Lobo, Antonio C.. Enhancing luxury cruise liner operators' competitive advantage: a study aimed at improving customer loyalty and future patronage / Antonio C. Lobo. - 2008. // Journal of travel & tourism marketing OTPIS 2021. Vol. 25 (2008), No. 1
Cole, Shu Tian. Examining the mediating role of festival visitors' satisfaction in the relationship between service quality and behavioral intentions / Shu Tian Cole, Steven F. Illum. - 2006. // Journal of vacation marketing : an international journal. Vol. 12 (2006), No. 2
Polo Pena, Ana Isabel. Market orientation as a strategy for the rural tourism sector: its effect on tourist behavior and the performance on enterprises / Ana Isabel Polo Pena, Dolores Maria Frias Jamilena, Miguel Angel Rodriguez Molina. - 2013. // Journal of travel research. Vol. 52 (2013), No. 2
Thrane, Christer. Music quality, satisfaction, and behavioral intentions within a jazz festival context / Christer Thrane. - 2001. // Event management : an international journal. Vol. 7 (2001), No. 3
Baker, Dwayne A.. Quality, satisfaction and behavioral intentions / Dwayne A. Baker, John L. Crompton. - 2000. // Annals of Tourism Research : a Social Sciences Journal. Vol. 27 (2000), No. 3
Namkung, Young. Service failures in restaurants : twhich stage of service failure is the most critical? / Young Namkung, SooCheong (Shawn) Jang. - 2010. // The Cornell Hotel and restaurant administration quarterly. Vol. 51 (2010), No. 3
Ok, Chihyung. Service recovery paradox: implications from an experimental study in a restaurant setting / Chihyung Ok, Ki-Joon Back, Carol W. Shanklin. - 2006. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 14 (2006), No. 3
Lennon, Ron. The development and testing of a behavioral intentions model : a longitudinal study / Ron Lennon, J. Michael Weber. - 2003. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 10 (2003), No. 1-2
Kim, Jong-Hyeong. The effect of memorable experience on behavioral intentions in tourism: a structural equation modeling approach / Jong-Hyeong Kim, J. R. Brent Ritchie, Vincent Wing Sun Tung. - 2010. // Tourism analysis : an interdisciplinary journal. Vol. 15 (2010), No. 6
Yuan, Jingxue (Jessica). The effects of quality and satisfaction on awareness and behavioral intentions: exploring the role of a wine festival / Jingxue (Jessica) Yuan, SooCheong (Shawn) Jang. - 2008. // Journal of travel research. Vol. 46 (2007/08), No. 3
Aktas, Ahmet. Tourists' satisfaction and behavioral intentions on destination attributes: an empirical study in Alanya / Ahmet Aktas, Aydin Cevirgen, Boran Toker. // Tourism analysis : an interdisciplinary journal. Vol. 15 (2010), No. 2
Početak