Namkung, Young
      Service failures in restaurants : twhich stage of service failure is the most critical? / Young Namkung, SooCheong (Shawn) Jang.

KST: 2411; KST: 216-2; KST: 224
* ekonomika ugostiteljskog poduzeća, financije * kvaliteta u turizmu * ugostiteljstvo - izvansmještajni kapaciteti
* znanstveni članak
* service stage * service failure * satisfaction * behavioral intentions * restaurant service

* economics of catering enterprise, finances * quality in tourism * catering - nonaccommodation facilities

1. Jang, SooCheong (Shawn)


U: The Cornell Hotel and restaurant administration quarterly. Vol. 51 (2010), No. 3. - 326-343.

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