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zapisa / records: 37427 pogodaka / hits: (13 ) 13
1. članak / article An exploratory analysis of traveler preferences for airline website content ...
Beckendorff, Pierre. An exploratory analysis of traveler preferences for airline website content / Pierre Benckendorff. - 2006. // Information technology & tourism : applications, methodologies, techniques. Vol. 8 (2006), No. 3-4
2. članak / article Cabin crew training to control disruptive airline passenger behavior: a cause for tourism concern? ...
Rhoden, Steven. Cabin crew training to control disruptive airline passenger behavior: a cause for tourism concern? / Steven Rhoden, Rita Ralston, Elizabeth M. Ineson. - 2008. // Tourism management : research - policies - practice. Vol. 29 (2008), No. 3
3. članak / article Existential guilt and preferential treatment: the case of an airline upgrade ...
Mattila, Anna S.. Existential guilt and preferential treatment: the case of an airline upgrade / Anna S. Mattila, Lydia Hanks, Lu Zhang. - 2013. // Journal of travel research. Vol. 52 (2013), No. 5
4. članak / article Influence of advertising on brand personality in the airline sector: the case of Spain ...
Cervera-Taulet, Amparo. Influence of advertising on brand personality in the airline sector: the case of Spain / Amparo Cervera-Taulet, Ma. Walesska Schlesinger, Maria Jesus Yague-Guillen. - 2013. // Journal of travel & tourism marketing OTPIS 2021. Vol. 30 (2013), No. 5-6
5. članak / article Passenger expectations and airline services : a Hong Kong based study ...
Gilbert, David. Passenger expectations and airline services : a Hong Kong based study / David Gilbert, Robin K.C. Wong. - 2003. // Tourism management : research - policies - practice. Vol. 24 (2003), No. 5
6. članak / article Self-service technology versus traditional service: examining cognitive factors in the purchase of the airline ticket ...
Lopez Bonilla, Jesus Manuel. Self-service technology versus traditional service: examining cognitive factors in the purchase of the airline ticket / Jesus Manuel Lopez-Bonilla, Luis Miguel Lopez-Bonilla. - 2013. // Journal of travel & tourism marketing OTPIS 2021. Vol. 30 (2013), No. 5-6
7. članak / article Technology-enabled services: importance and role of technology readiness ...
Wang, Ying. Technology-enabled services: importance and role of technology readiness / Ying Wang, Beverley Sparks. - 2014. // Tourism analysis : an interdisciplinary journal. Vol. 19 (2014), No. 1
8. članak / article The effect of brand, agent, and price on consumer evaluation of travel services ...
Ainscough, Thomas L.. The effect of brand, agent, and price on consumer evaluation of travel services / Thomas L. Ainscough. - 2005. // Journal of travel & tourism marketing OTPIS 2021. Vol. 19 (2005), No. 1
9. članak / article The evaluation of airline service quality by fuzzy MCDM ...
Tsaur, Sheng-Hshiung. The evaluation of airline service quality by fuzzy MCDM / Sheng-Hshiung Tsaur, Te-Yi Chang, Chang-Hua Yen. - 2002. // Tourism management : research - policies - practice. Vol. 23 (2002), No. 2
10. članak / article The role of airline travelers' pre-recovery emotions during the service recovery process ...
The role of airline travelers' pre-recovery emotions during the service recovery process / Davoud Nikbin ... [et al.]. - 2015. // Journal of travel & tourism marketing OTPIS 2021. Vol. 32 (2015), No. 5-6
11. članak / article Using a modified grey relation method for improving airline service quality ...
Using a modified grey relation method for improving airline service quality / James J. H. Liou ... [et al.]. - 2011. // Tourism management : research - policies - practice. Vol. 32 (2011), No. 6
12. članak / article Using information markets for pricing: the case of the airline industry ...
Silber, Ilan. Using information markets for pricing: the case of the airline industry / Ilan Silber, Aviad A. Israeli. - 2012. // Journal of hospitality marketing & management. Vol. 21 (2012), No. 1-2
13. članak / article Ways and effectiveness of social media utilization by airlines ...
Zelenka, Josef. Ways and effectiveness of social media utilization by airlines / Josef Zelenka, Jan Hruška. - 2018. // Tourism : an international interdisciplinary journal. Vol. 66 (2018), No. 2
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