Gilbert, David
      Passenger expectations and airline services : a Hong Kong based study / David Gilbert, Robin K.C. Wong. - 2003.

KST: 2254; KST: 216-2; KST: 1043
* zračni promet * kvaliteta u turizmu * Istočna Azija i Pacifik
* znanstveni članak
* airline * services * marketing * SERVQUAL * segments

* air transportation * quality in tourism * East Asia and the Pacific

1. Wong, Robin K.C.


U: Tourism management : research - policies - practice. Vol. 24 (2003), No. 5. - 519-532.

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