The role of airline travelers' pre-recovery emotions during the service recovery process / Davoud Nikbin ... [et al.].

KST: 2254; KST: 3223-1-3; KST: 3223-1-1; KST: 1044
* zračni promet * sigurnost potrošača * ponašanje i iskustvo potrošača * Jugoistočna Azija i Pacifik
* znanstveni članak
* airline travelers * casual attributions * stability * controllability * pre-recovery emotions * post-recovery emotions * customer satisfaction

* air transportation * consumer safety and security * consumer behaviour and experience * South-East Asia and the Pacific

1. Nikbin, Davoud
2. Iranmanesh, Mohammad
3. Hyun, Sunghyup Sean
4. Baharun, Rohaizat
5. Kim, Insin


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 32 (2015), No. 5-6. - 677-691.

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