Susskind, Alex M.
      A look at the relationship between service failures, guest satisfaction. and repeat-patronage intentions of casual dining guests / Alex Susskind, Anthony Viccary.

KST: 224; KST: 2413; KST: 4221-5; KST: 1051
* ugostiteljstvo - izvansmještajni kapaciteti * management ugostiteljskog poduzeća * zadovoljstvo * Sjeverna Amerika
* znanstveni članak
* restaurant service recovery * guest satisfaction * repeat patronage

* catering - nonaccommodation facilities * management of catering enterprise * satisfaction * North America

1. Viccari, Anthony


U: The Cornell Hotel and restaurant administration quarterly. Vol. 52 (2011), No. 4. - 438-444.

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